Symmetry Corporation, an SAP Services Partner Certified in Hosting, Cloud and SAP HANA® Operations Services, provides technical managed services, security administration and project consulting in support of SAP solutions for customers in the U.S. and around the world. Based at Symmetry’s Center of Expertise in Milwaukee, Wis., our large staff has extensive experience in Basis, the SAP NetWeaver® technology platform and security consulting. With a proven methodology for delivering technical managed services in support of SAP software, Symmetry delivers flexible, high-quality solutions that help reduce the total cost of ownership and enable high-performing, secure, stable SAP solution-based environments.
The Value of Experience
Founded in 1996 by a former SAP America Basis manager, Symmetry Corporation has grown to become one of the largest U.S. firms focused exclusively on SAP technical consulting. This experience gives Symmetry’s SAP consultants the edge. If you encounter a technical issue in any SAP application on any platform, the chances are that we’ve seen it before. You benefit from faster issue resolution, a more proactive approach to monitoring and maintenance, and greater strategic insight into your environment.
Symmetry has been a pioneer in defining the best practices for SAP technical administration. Now, Symmetry’s remote managed services model is redefining technical managed services for the 21st century.
Quality of Service
At Symmetry, quality isn’t a goal or a deliverable — it’s an approach. With the highest customer satisfaction in the industry, Symmetry’s service methodology is characterized by a commitment to expertise, professionalism, and clear and open communication, as well as a focus on the use of talented certified SAP experts (not just tools) to manage your critical environments. We do not rely on offshore or short-term contractors. Instead, we provide you with a dedicated team of consultants who develop a thorough understanding of your SAP environment and your business requirements. The result of this partnership is seamless interaction between your team and ours.
The quality of Symmetry’s services is backed with a certified Hosting, Cloud and SAP HANA® Operations Services partnership and SSAE 16 certification. To maintain these certifications Symmetry observes strict adherence to internal controls and safeguards when hosting or processing data belonging to clients. Symmetry also is regularly audited by SAP AG to assess the quality of our infrastructure and methodology for SAP managed services.
24×7 Direct Access to your Team
In the event of a production issue, immediate access to expert support is critical. Symmetry provides 24×7 access to the largest team of expert SAP technology consultants in the U.S. Whether you call at 2:00 p.m. or 2:00 a.m., you will speak directly with a member of your Symmetry team. With no help desk queues and no need to bring a stranger up to speed on your environment, you benefit from fast issue resolution.
It used to be that an affordable out-tasking solution for SAP technical administration meant compromising on service quality, either through offshoring or settling for second-rate contractors. Symmetry’s remote managed services methodology provides an alternative. Symmetry’s simplified, fixed price model is designed to create a partnership that facilitates confidence and stability. Your Symmetry team is accountable for the quality and efficiency of their work. It is in our best interests to ensure that the job is done right the first time, and is on time and on budget. It is our goal to provide unmatched service and financial flexibility to our customers at an exceptional value, by shifting our pricing model either, based on a client’s capital and/or operational expense requirements.