IT Service Level Agreements: An Executive Guide

IT Service Level Agreements are a key component of your vendor relationship. By defining expectations, they help ensure that your managed services model and provider meet your needs. However, your SLAs are only as useful as your approach to SLA […]

Top 3 Business Benefits of Deploying SAP BPC

SAP Business Planning and Consolidation (BPC) is an application that supports the data gathering, internal and external financial reporting, and financial analysis needs of the CFO. It is part of SAP’s Enterprise Performance Management portfolio of applications. It is a […]

Choosing A Managed Services Model: The Right Cloud With The Right Partner

Your IT landscape is more than the sum of its parts. Choose the right managed services model in the right cloud, and it can work like a harmonious whole, driving innovation and profit. Pick unreliable providers in clouds that don’t […]

Expert Insight: What is Managed Services?

Managed services is the practice of outsourcing the management of business processes and resources in order to cut costs, increase performance and reliability, access hard-to-find skills, or accomplish other strategic goals.   In modern IT, there are two types of […]

3 Questions To Ask Your SAP Project Management

If you could freeze your business where it is while you plan and execute an SAP implementation, upgrade or migration, it would still be a tremendously complex task. The reality is much more challenging. While upgrading, you may have to […]

Expert Insight: What Is SAP® BPC?

SAP Business Planning and Consolidation (BPC) is a tool to make business processes more efficient. It accelerates planning, improves forecasting and helps companies make smarter decisions. SAP BPC is designed with an intuitive interface and user-friendly workflow, allowing companies to […]

Why Outsource SAP: An Executive’s Guide

Anyone in business can rattle off a few basic reasons to outsource IT infrastructure. There’s decreased cost and complexity, increased flexibility and the opportunity to optimize your core vs. context approach to better utilize company resources. But many businesses who […]

The Importance of IT Project Management: Why Expertise Isn’t Enough

It’s hard to overstate the importance of IT project management. Major IT projects aren’t just about installing a new tool or improving an existing asset — they’re about providing IT solutions that make businesses more successful. A successful project manager […]

Core vs. Context in Strategic Managed IT Services

Although most businesses understand the benefits of outsourcing, many still eschew managed IT services for ERP. Mission critical operations are kept in-house, where (at least in theory) the business can provide a higher level of service than an outsourcing partner. […]

3 Ways SAP Managed Services Fails Customers

Outstanding customer service is important across enterprise IT, but it’s particularly crucial in SAP. Many managed services providers with the technical knowhow to operate an SAP landscape still fail as business partners. Here’s how poor customer support, monitoring and communication […]

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