As the Premier SAP® Hosting and Managed Services Provider; Symmetry Corporation provides Basis Managed Services based on customers requirements, whether you need complete outsourcing for your SAP® environment, short-term coverage for staff on vacation, or one-off access to a certified SAP expert for fast issue resolution, Symmetry has the solution you need. With the highest customer satisfaction rating in the industry, our SAP certified consultants help reduce administrative burden and allow your staff to focus on strategic business goals by providing the proactive monitoring, system maintenance, customized reporting and 24×7 support needed to ensure your SAP environment is stable, secure and performing optimally.

The Premier SAP Hosting and Managed Services Provider

Symmetry supports customers around the world by creating stable, high-performing SAP environments. With a unique approach to remote managed services, Symmetry makes it possible to obtain affordable, high-quality SAP technical administration and support from U.S.-based consultants. Symmetry’s expert certified Basis and SAP NetWeaver® consultants deliver obvious value through their proactive approach to administration and troubleshooting:

  • Alleviate stress in your IT department and allow internal staff to focus on more strategic activities
  • Achieve a lower total cost of ownership with a stable environment, fewer issues and faster issue resolution when issues do occur
  • Improve business performance and your end-user experience with a highly optimized, responsive SAP environment

Flexible Solutions

Every business has different needs, which is why Symmetry provides a flexible range of SAP out-tasking solutions that cover any number of situations.

  • Support for an entire environment or a single landscape
  • Complete out-tasking of your SAP administration
  • Support for a few hours per week without the cost of a full-time employee
  • Short-term coverage for staff on vacation
  • After-hours support

Symmetry’s SAP technical managed services incorporate:

  • 24×7 support of production environments
  • Proactive daily monitoring of systems
  • Customized operations reporting of system performance
  • Regular operating system, database and SAP R/3® or SAP NetWeaver maintenance, including:
    • Backup and recovery
    • Change and Transport System management
    • Client maintenance (client copies and refreshes)
    • Notes, support packs
    • Tuning
    • Extended Basis Complete and SafetyNet solution includes an additional  Alerting, Monitoring, Reporting (AMR) service innovation
  • Technical problem handling to ensure that your technical issues are logged, escalated and resolved in a timely manner

Expert Support from a Dedicated Team

Symmetry does not rely on offshore or short-term contractors. Instead, we provide you with a team of expert consultants based out of our Center of Expertise in Milwaukee, Wisconsin. Your Symmetry team is dedicated to your environment and invested in building an ongoing relationship. They develop a thorough understanding of your environment, which provides a seamless interaction between your team and ours. This facilitates daily administration, speeds issue resolution and improves strategic planning.

When you work with one of our dedicated teams you leverage their extensive experience and insight. Symmetry is one of the largest and oldest managed service providers in the nation with an exclusive focus on SAP technology. This gives our consultants an edge — they have a depth and breadth of expertise across the full range of SAP applications, releases and platforms.

Hardware

$ 99

Per Month
  • IBM (AS/400)
  • Dell
  • HP
  • Sun

Operating Systems

$ 99

Per Month
  • OS400
  • HPUX
  • Linux
  • AIX
  • Windows

Database

$ 99

Per Month
  • Oracle
  • MSSQL
  • DB2
  • DB2/400
  • MaxDB
  • SAP HANA

Accessibility — 24×7 Expert Support

In the event of a production issue, Symmetry provides 24×7 direct access to the largest team of SAP technical consultants in the nation. Whether you call at 2:00 p.m. or 2:00 a.m., you will speak directly with a member of your Symmetry team who has specific knowledge of your SAP landscape. With no help desk queues and no need to bring a stranger up to speed on your environment, you benefit from fast issue resolution.

Affordability — Fixed-Price Support

Affordable out-tasking can be achieved without offshoring or sacrificing quality. Symmetry’s pioneering remote managed service model leverages expert consultants for greater efficiency. Our remote service model doesn’t incur travel expenses and these savings are passed on to our clients. Fixed pricing ensures that you know what to expect every month and helps to create a partnership that facilities confidence and stability.

Quality — SAP Certified

The quality of Symmetry’s services is backed with a SAP certified Hosting, Cloud and SAP HANA® Operations Services partnership and SSAE 16 certification. Symmetry observes a strict adherence to internal controls and safeguards when we host or process data belonging to our clients. Symmetry is also regularly audited by SAP AG to assess the quality of our infrastructure and methodology for managed services.