As the Premier SAP® Hosting and Managed Services Provider, allow Symmetry Corporation to keep your environment stable and optimized with affordable access to expert SAP® technical support when you need it the most.
Once an SAP landscape becomes operational, it can quickly become a drain on internal time and resources. With 100% SAP customer focus, and flexible SAP technical consulting services from Symmetry, you can access an expert consulting team to provide strategic guidance, administrative support and troubleshooting when you need it most.
An affordable SAP technical consulting solution used to mean compromising on service quality, either through offshoring or settling for second-rate contractors. Symmetry offers an affordable, high-quality alternative with a unique model that redefines SAP technical consulting for the dynamic business environment.
Symmetry is an SAP partner and SSAE 16 certified, so you can be confident that our services are delivered to the highest standards.
We do not rely on offshore or short-term contractors. Instead, Symmetry provides you with a dedicated team of consultants based out of our Center of Excellence in Milwaukee, Wisconsin. You have 24×7, direct access to team members with a deep knowledge of your environment and business.
Our flexible solutions are delivered at a fixed price, making your Symmetry team accountable for ensuring the job is done right the first time, on time and on budget.
Technical Consulting Services
By retaining Symmetry’s expert consulting services through a pre-paid block of hours, you have “on-demand” access to our full range of SAP technical managed support services. Connectivity to your systems is maintained and checked regularly so that we can guarantee fast service delivery.
- Proactive daily monitoring of systems
- Customized operations reporting of your system performance
- Regular operating system, database and SAP R/3® or SAP NetWeaver® maintenance including:
- Backup and recovery
- Change and Transport System
- Client maintenance (client copies and refreshes)
- Notes, support and enhancement packs
- Technical problem handling to ensure that your technical issues are logged, escalated and resolved in a timely manner
- 24×7 support of production environments