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Disaster recovery doesn’t just protect you from major events like hurricanes and fires; without excellent cloud disaster recovery, even a simple hardware failure in your SAP landscape could throw your company into chaos. Use these questions to make sure you’re receiving adequate services to survive a major disaster, and more importantly, protect your mission-critical applications:

What testing do you do?

When a disaster strikes, your cloud disaster recovery or high availability system needs to work exactly as it’s designed to. Your provider should test backups and DR failover thoroughly and frequently, to make sure your backup system is ready to run mission-critical applications, should the need arise.Symmetry tests DR replication every time it is updated. If an error happens during DR replication, on-call cloud personnel are immediately alerted. They’ll quickly fix the problem, ensuring your system always has a clean, current backup copy. We also run manual DR failover tests, to make sure the backup system is ready to takeover core processes.

What RPO and RTO can you offer?

Recovery Time Objective (RTO) and Recovery Point Objective (RPO) measure the time it takes to get your system running, and the maximum amount of data you can lose, respectively. Planning disaster recovery with RTO and RPO allows organizations to balance costs against needs. Before cloud disaster recovery, the options ranged from cheap cold DR (RPO and RTO of a week or more) to moderate hot DR (RPO and RTO of 1 hour or less) to pricey on-premises High Availability (HA) systems (near 15 minute RPO and near-instantaneous RTO). Because hot DR and HA required a duplicate system, the costs were too high for most organizations.Symmetry’s next generation cloud disaster recovery drastically cuts RPO and RTO, while still allowing you to balance cost against performance. Whether you choose cloud-based cold DR (RPO 24 hours, RTO 72 hours) or cloud based hot DR (RPO and RTO of about 10 minutes), you’ll get equal or better performance, at a lower cost. And unlike high availability systems, our cloud disaster recovery systems are housed in our secure data centers, which means they’ll be safe, even if something happens to your facilities.

What happens when I have a disaster?

Most cloud disaster recovery providers count on you never needing their services. Their overseas call centers are staffed by people who don’t know your system. Many don’t even have 24-hour support, or a clear emergency plan they can describe — it’s anyone’s guess how long you’ll have to wait to restore mission-critical systems, or what you’ll lose.Symmetry’s U.S.-based, full- time DR experts work as an extension of your team. We’ll build cloud based disaster recovery to customer specifications, and educate clients by testing DR failover together. If your SAP PRD system fails, you’ll be able to call an onshore technician to resolve the problem within your RPO and RTO. No complex helpline menus or long waits — just immediate resolution.

Cloud disaster recovery that answers all your questions.

In an emergency, cloud disaster recovery is all that stands between your business and complete collapse. Yet many DR companies offer substandard or vaguely-defined services and support. Take the time to ask the tough questions, and find out how your provider keeps you safe. Then contact us, to learn how our cloud disaster recovery can keep you safer.

Read our cloud-based Disaster recovery case study for more information

Randy Downey, Senior Cloud Architect

Randy Downey, Senior Cloud Architect

As the Senior Cloud Architect at Symmetry, Randy brings over 14 years of experience in Information Technology with focus in Virtualization, Public, Private and Hybrid Clouds, System Design and Implementation, Data Center Operations, and Desktop/Server Engineering. He also has extensive experience with VMware solutions at the enterprise level across multiple industries including Managed Hosting, Cloud Service Providers, Global Utilities, and Healthcare.