As ERP has become more complicated, maintaining a consistent level of performance has become not just a maintenance activity, but a strategic one as well. A company with a well-designed SAP cloud hosting environment will be more productive, and have higher employee and customer satisfaction than one which constantly struggles with outages, slowdowns and workflow issues.
But tuning SAP isn’t a one-time activity — it’s important to monitor your systems’ performance so that you can continuously tune applications. Symmetry has added ScienceLogic application performance monitoring to give us even better visibility into the inner workings of your SAP ERP, so we can keep continue to boost your bottom line.
What is Application Monitoring?
To support your business, your SAP cloud needs to work as a single, unified system, but under the hood, it’s more like a complex web of interlocking pieces. There are multiple instances running a range of applications, across different virtualized resource pools. All of that sits on top of a complex physical structure, often spread across multiple data centers, carriers and continents. Application performance monitoring helps to ensure all these parts work together to serve the end user.
When customer transactions slow down or your logistics system starts throwing errors, various monitoring tools alert admins and help them understand and resolve the issue quickly — ideally before it causes any noticeable problems for users. This stops small problems from spiraling out of control, and causing issues in other parts of your system, hurting productivity or even shutting down applications — and the business units that depend on them.
That’s easier said than done. If an application slows down, the problem could be at almost any level, from a physical issue such as a broken network node or failing server, up to a misconfiguration in the application layer. Good monitoring requires excellent visibility and real-time alerting at multiple levels, so SAP Basis support and other stakeholders know where the problem is, and can start working on a fix as quickly as possible. Application performance monitoring (along with other monitoring utilities) is what makes that possible.
Application performance monitoring is the part of your monitoring infrastructure that looks at applications specifically. If an application starts malfunctioning or goes down, application monitoring detects and helps analyze the issue. It looks at how the application is processing information, demand and throughput, and other factors, to detect bugs that may be causing the problem. It doesn’t detect problems in other areas, such as bad networking, but it complements other monitoring solutions to provide complete visibility.
How Does Symmetry Use Application Performance Monitoring?
Monitoring application performance is one component of Symmetry’s proactive approach to enterprise cloud hosting. Symmetry has been built from the ground up around the needs of the enterprise cloud, with a Tier III data center footprint that provides ultra-consistent performance and complete visibility into the technical workings of each customer’s landscape.
Application performance monitoring tools help us detect and address problems — such as growing resource demands or aging hardware — before they cause performance degradation and other issues. This greatly reduces the need for heroics, which is better for our clients and our team. With daily SAP performance tuning, top notch hardware and good planning, you just don’t end up with many fires to put out.
However, if things do go wrong on the application level, application performance monitoring helps us react quickly. Each Symmetry client is assigned multiple SAP experts, who are on call 24/7/365. If End User Response Time (EURT) starts to rise or a user reports an issue, your team already knows your landscape, which means they can react as soon as application monitoring alerts them.
Being a leading edge enterprise cloud provider means Symmetry is constantly evolving. As we’ve grown, we’ve complemented our high-touch customer service and SAP expertise with comprehensive cyber security services, GRC, and other services, allowing our partners to enjoy the simplicity, reliability and cost control of a single-vendor managed services model.
We’ve also grown our cloud and business processes, providing a next-generation cloud capable of harnessing traditional workloads and demanding SAP workloads in the same cloud, and providing greater automation, self-service and granular control without compromising the security and reliability our enterprise customers need.
By adding ScienceLogic’s outstanding application performance monitoring capabilities to our portfolio, we’re taking another step in maintaining flawless cloud services for our customers. ScienceLogic provides us deeper insight into application behavior, and it also allows us to administer more efficiently — which is crucial as we continue to grow and automate our cloud, and accommodate tenants with faster growth, more complex application needs, and quicker development and deployment cycles.
As companies make more extensive use of big data and IoT, ScienceLogic’s monitoring capabilities will allow us to provide the responsive administration and continuous optimization modern ERP demands.
How Will Full-Stack Monitoring Affect Service for Symmetry Customers?
Application performance monitoring is extremely valuable in situations where your applications have been extensively customized, or developed in-house. When an application loads slowly, has poor end user response time or starts throwing a lot of errors, application monitoring tools can tell you where there’s a bottleneck or breakdown in the software.
Application performance monitoring also helps in custom ERP landscapes like SAP, where multiple applications are connected and configured to support a streamlined business workflow. It can help you spot problems that occur between multiple applications, or between apps and their components, facilitating effective SAP performance tuning.
While not every landscape has the same need for ScienceLogic application performance monitoring, it still helps all of our customers by enabling full-stack monitoring. Symmetry can now monitor the functioning of every component of your ERP landscape, plan effectively to avoid performance issues, and quickly resolve any problems that do occur.
For customers using Symmetry in a support capacity, that allows us to be an even more effective extension of your It team. And for customers relying on Symmetry to run their landscape, it helps us deliver ERP as an ultra-reliable utility, so that you can concentrate on running your business, not troubleshooting your SAP cloud.
ScienceLogic Application Performance Management — One More Reason Not to Worry
Symmetry doesn’t do the work that gets the glory. We aren’t the team developing your cutting edge applications, or prototyping your new business processes. We’re the SAP migration team hooking all the parts together, and making sure your migration is quick and drama-free. We’re the SAP Basis technicians who make sure your ERP hits its KPIs day after day, and year after year. Sure, your own dedicated ERP team is only a phone call away 24/7/365 if anything breaks, but we work tirelessly to make sure you don’t have to make that call.
ScienceLogic application performance management is just one more tool in our toolset to keep your system doing what it’s supposed to do. By giving us better visibility at the application level, it makes us even more effective at all the little tweaks we do to prevent performance degradation and unplanned downtime. It’s alright if you don’t notice it, but you can rest a little easier because it’s there.
Contact us to learn how Symmetry can deliver the flawless SAP application performance that your organization needs.