Net Promoter Score — Do you know how your MSP stacks up?
Net Promoter Score — Do you know how your MSP stacks up?

Have you heard the term “Net Promoter Score” before, or know why companies go through the process of determining their score each year? The general overview is that the Net Promoter Score (NPS) is a customer loyalty metric developed […]

SAP Basis Support: What Do I Need?
SAP Basis Support: What Do I Need?

Many companies are wary of outsourcing SAP Basis support. They’ve heard horror stories about negligent managed services providers, hidden costs, and frequent turnover. They’re wary of budget offshore MSPs, whose break-fix approach to SAP and escalation based IT support can […]

SAP Security: From Impossible to Routine
SAP Security: From Impossible to Routine

Confusing terminology isn’t exactly uncommon in the SAP world, but the term “SAP security” sounds pretty straightforward. Outsiders often either assume it covers all the threats against your SAP system, or that it focuses on defeating outsider threats, such as […]

Do You Know Your SAP Basis Support Staff by Name?
Do You Know Your SAP Basis Support Staff by Name?

If you don’t work in IT, there’s a good chance you haven’t even met your company’s SAP Basis support. SAP Basis is what keeps the SAP landscape running behind the scenes, and most Basis admins have a pretty low-profile job; […]

4 Reasons You Need Better SAP Basis Support
4 Reasons You Need Better SAP Basis Support

SAP Basis is vast, complex and almost invisible when it’s working correctly – and it’s absolutely crucial to your business. All the administration and maintenance tasks throughout your SAP landscape are handled by SAP Basis, from overseeing users, to overseeing […]

What is SAP Basis?
What is SAP Basis?

SAP® Basis is the glue that holds together the SAP landscape. Different divisions of a business use SAP to perform different jobs, such as shipping product, controlling manufacturing and tracking sales leads, but everything relies on the same core system. […]

Running SAP HANA®? What You Need to Know from a SAP Basis Perspective.
Running SAP HANA®? What You Need to Know from a SAP Basis Perspective.

SAP HANA® is becoming a reality for many SAP customers. As a Basis Administrator, DBA, or System Architect, you may be asking yourself what that will mean for you. What are the key decision points during the planning phases that will require […]

How SAP Basis Managed Services Can Make Your Internal IT Department Happier and More Productive — While Saving You Money
How SAP Basis Managed Services Can Make Your Internal IT Department Happier and More Productive — While Saving You Money

SAP Technical (or Basis) support is the glue that holds your business critical, SAP Systems together — you may not notice it when everything is operating correctly, but when one thing fails, everything falls apart. Core business processes, like tracking […]