If you don’t work in IT, there’s a good chance you haven’t even met your company’s SAP Basis support. SAP Basis is what keeps the SAP landscape running behind the scenes, and most Basis admins have a pretty low-profile job; unless there’s a big project or major problem with the system, they work regular hours, communicate very little with other departments, and are rarely called upon to give presentations to senior leadership.
Symmetry’s approach to SAP Basis support is radically different; our SAP Basis managed services teams talk directly to people at every level of our partners’ organizations — from executives to office workers — and are always on-call. Here’s why knowing the people who keep your SAP cloud running behind the scenes is so important.
SAP Basis support isn’t a 9-to-5 job.
SAP Basis is crucial to the health and functioning of your SAP system. A slight slowdown or minor bug that looks like a meaningless glitch in the evening can become a system-wide outage by morning.
Your SAP Basis support staff should be performing maintenance, applying patches and updates and tweaking performance daily, but that’s not enough; they also need to be available when your system malfunctions during off hours. Unfortunately, most providers save money by using escalation-based helplines staffed by people who don’t know your system. By the time you get ahold of someone who can help, it could be too late to prevent downtime.
Our SAP Basis managed services staff are always on call.
At Symmetry, You’ll never need to dial a 1-800 number and try to explain your problem to someone unfamiliar with your SAP landscape. Our customers can call their consultants directly, 24/7/365.
We also deliberately over-staff our teams to make sure there’s always someone available who knows your system inside and out. Each of our SAP Basis managed services teams has at least three members — two SAP Basis support experts and a client manager — so that even if someone is sick or out of reach, you’ll still be able to get immediate help from a familiar voice.
And because we work closely with all levels of your organization up to and including the CEO and board, we’ll have a deep understanding of how your SAP landscape supports everything your organization does. That means better performance, less downtime and quicker resolutions.
SAP Basis managed services should be a true extension of your team.
SAP ERP isn’t just a collection of applications and data — it’s at the core of nearly everything your business does. And when it malfunctions, it can bring your entire company to a standstill. We understand that your company never sleeps, and your ERP managed services team can’t either. When there’s a glitch in the middle of the night, you’ll know exactly who to call on our SAP Basis support team to get immediate help. That’s why industry leaders like Carlisle Interconnect Technologies depend on us for all their SAP needs.
Contact us to learn how Symmetry’s SAP Basis support and managed services can help.