SAP® Basis is the glue that holds together the SAP landscape. Different divisions of a business use SAP to perform different jobs, such as shipping product, controlling manufacturing and tracking sales leads, but everything relies on the same core system.
SAP Basis administrators not only make sure all SAP components & applications can communicate with each other, but do so with no end user or backend processing performance degradation. Issues continuously crop up in any technical layer of a SAP landscape and it’s up to SAP Basis support to keep the enterprise cloud, database and application healthy. Basis administrators install updates, monitor the system for errors and tweak SAP to be faster and more reliable.
Expert Insight: Kevin Knuese, Vice President of SAP Solutions
As the name suggests, SAP Basis is used for the basic maintenance tasks that underpin the SAP ecosystem. In addition to database administration and maintenance, it’s utilized for base application tasks such as user & print administration, issue troubleshooting and change management.
However, Basis is more complicated than just systems administration. An enterprise can have servers spread across the world; each running different SAP systems, versions and modules. Without a Basis administrator (or sometimes, several) to make adjustments when problems crop up, the entire SAP ecosystem can fail, literally bringing business to a standstill.
What is an SAP Basis Administrator: Basics
SAP Basis support administrators are responsible for keeping all your SAP environments stable, secure, and meeting the needs of users. An SAP Basis administrator needs to check system logs daily, and differentiate between minor glitches and serious problems.
For example, SAP uses locks to temporarily restrict access to business objects while they’re being changed. When a lock fails to release, the SAP Basis admin can just manually release it. However, if this keeps happening, it can indicate a more serious problem in app configuration, job scheduling, sizing, or some other area. The SAP Basis administrator needs to find and fix the root cause before the problem leads to performance degradation.
What is an SAP Basis Administrator: Responsibilities
In addition to monitoring, analyzing and troubleshooting SAP Basis, the admin has a wide range of duties:
- Architecting the Environment: SAP Basis admins identify resources (such as personnel, hardware and/or software) that are needed for successful installations and upgrades, as well as to keep up with future use patterns.
- Implementing Best Practices: Business and Basis tasks intersect in complex ways that can affect the way your organization runs. Basis staff streamline these tasks to promote efficiency and ease of use.
- User administration: Users are given roles in SAP corresponding to job functions. An SAP Basis administrator fulfills user and role management requests, such as provisioning roles to new hires, rescinding permissions when workers leave, and spotting SOD conflicts between roles.
- Managing SAP Transports: SAP transports (i.e. updates) need to be carefully tested before they’re migrated to production. Admins must review transport requests, configure and test transports, gather signatures and install transports in the correct order.
- Scheduling Background Jobs: SAP background jobs are what they sound like — routine processes that run in the background. An SAP Basis administrator schedules and runs these jobs during times of low demand, so that they don’t overburden system resources.
- SAP Tuning: The best SAP administrators spend more time on performance tuning than troubleshooting. By analyzing system performance, user demand and other factors, an SAP administrator can ensure consistent performance and avoid the need for heroics.
- Disaster Recovery/High Availability: An SAP administrator is responsible for backing up and restoring the environment, and testing the backup systems. These SAP Basis administration tasks are often outsourced to a cloud disaster recovery partner, who can generally improve reliability and lower costs.
What is SAP Basis’ Role in Upgrades?
Basis experts often take the technical lead in SAP upgrades and migrations. When a business upgrades to an SAP HANA® cloud, or migrates to new SAP hosting provider, business doesn’t stop. The team needs to migrate the business data, configure, and test the new installation, all while keeping the former, source system running. The business keeps generating new data during the migration, which in turn, needs to be migrated as well. In addition, the business may decide to change the database and/or O.S. platform on the newly migrated system, adding extreme complexity. It’s incredibly intricate, and can take several months for a large organization. Without a highly-qualified SAP Basis team, the project can run into costly delays, or fail entirely.
Do I Need a Dedicated SAP Basis Administration Team?
In most cases, yes. A lot of companies have IT team members wearing multiple hats, but this approach to SAP Basis administration has three major flaws:
- Your enterprise ecosystem is complex.
Inexperienced SAP Basis administrators often run into issues they’ve never seen before. This isn’t a problem in and of itself — that’s how you learn, right? — but a developer who does SAP on the side is much more likely to make costly mistakes that impact system performance, security and stability than an SAP certified Basis administrator with extensive training and experience.
- An SAP Basis administrator needs to resolve issues quickly.
When SAP starts to break, quick response time can mean the difference between a minor glitch and a major outage. A dedicated SAP Basis team is immersed in solving SAP issues 24/7/365, so they’ll be able to solve the problem quickly.
- A dedicated SAP Basis admin is more economical.
Loading down your IT staff with SAP Basis administration tasks has major opportunity costs. An SAP Basis managed services team will take pressure off your team so they can do their jobs.
SAP Basis Isn’t Just Tech
Good SAP Basis administrators spend a lot of time talking to executives, managers and users, so they can engineer the system to meet their needs. Trending analysis and capacity planning play a huge role in today’s world of big data. Basis Teams need to be able to anticipate the changing IT software and hardware needs of growing companies to keep them competitive, and to communicate those needs to executives so they can justify costly upgrades.
Anyone can study the technical fundamentals of SAP Basis, but without business insight and soft skills, they can’t meet the needs of an ever evolving company. Symmetry is the only SAP Basis Support and Managed Services provider that trains our technicians to communicate and collaborate with every level of our clients’ organization, from technical administrators to C-level executives. That keeps everyone on the same page, so complex cloud and IT infrastructure projects stay on-schedule and free of costly setbacks.
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