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SAP Solution Manager 7.2 is a long-awaited upgrade of SAP’s Application Lifecycle Management (ALM) program. The new version can run directly on HANA, and adds a variety of new reporting, analysis and documentation features. Additionally, it has been moved to SAP Fiori, resulting in better performance, ease of use and workflow than SAP Solution Manager 7.1 offered. For organizations contemplating a complete migration from SAP Business Suite to S/4HANA, Solution Manager 7.2 provides an ideal opportunity to unify the technology stack.

Expert Insight: Matt Lonstine, Technical Relationship Manager

What is SAP Solution Manager used for?

Although application lifecycle management is technically a correct term for SAP Solution Manager, it doesn’t quite do it justice. It’s more like a collection of tools that links business, IT support and IT processes.

SAP Solution Manager’s most important functions revolve around system health. Technical Monitoring reports on system alerts and exceptions. Admins can see how availability, performance and configuration are affected. Documentation (organized by SAP Solution Manager) and other tools facilitate root cause analysis and resolution. You can create reports to help resolve issues, or assign tasks directly to the service desk.

SAP EarlyWatch is another crucial SAP Solution Manager tool, focusing more on overall system health. EarlyWatch checks system factors, including:

  • Resource Consumption
  • Dialog Response Time
  • Hardware Utilization
  • Load Distribution

Utilizing these and many more statistics, an EarlyWatch report is created with analysis on performance bottlenecks, expensive SQL queries, and a wealth of other valuable system health information.

SAP Solution Manager is also essential for upgrading and patching. The system uploads data into the SAP support portal so you can use the maintenance planner tool to calculate maintenance queues.

Development features like Project to Portfolio and Requirements to Deployment Management can play a crucial function in project management. Solution Manager can also be used for fulfilment tasks like worker onboarding. Whether or not a particular business uses these functions will depend on their use case and application stack.

What is SAP Solution Manager 7.2 — Benefits

Before version 7.2, SAP Solution Manager couldn’t run on HANA, requiring HANA users to run it on a separate platforms, such as Oracle, SQL Server or ASE.  While SAP Solution Manager 7.2 can still run on other databases, its functionality can tip the balance in favor of running on SAP HANA.

SAP Solution Manager 7.2 is being reengineered from the ground up. It’s being developed on UI5 rather than Dynpros, and is run through SAP Fiori — an award-winning UX emphasizing commercial-grade design and ease-of use. This results in better performance and productivity, and quicker adaptation.

In SAP Solution Manager 7.2, it’s also easier to accurately document business processes. Documentation is uncoupled from processes, allowing better version control and accuracy. Sophisticated business process modelling has also been added.

How Can an MSP Maximize the Benefits of SAP Solution Manager 7.2

A Managed Services provider like Symmetry can help you gain the most benefit from SAP Solution Manager 7.2 with the least disruption. We’ll help you evaluate your needs, and correctly provision and configure the program to meet your specific use case — on its own, or in conjunction with an SAP Upgrade or Migration.

We can also help you where most businesses fall down: keeping Solution Manager running correctly. Organizations often configure Solution Manager, but fail to update it when the system is changed. This makes it harder to calculate a maintenance queue, and can interfere with systems like Technical Monitoring and EarlyWatch. As a complete SAP Basis Support and Managed Services partner, we’ll keep Solution Manager 7.2 — and your system — in good health.

Contact us to learn more about how we can help.

Matt Lonstine, Director of SAP Technology

Matt Lonstine, Director of SAP Technology

A Leader and SAP technical veteran, Matt Lonstine oversees the SAP Technologists that make up Symmetry’s Delivery team, while providing strategic guidance to customers. Matt has managed and executed some of Symmetry’s most complex projects with a current focus on HANA, virtualization, disaster recovery, system hardening, and migrations to Symmetry’s SAP Cloud environment.