Hybrid Hosting and SAP® Managed Services customers benefit from automated processing of routine and repeated change management requests through ITSM integration
Brookfield, Wis. – Symmetry, today announced the availability of the integration between its award-winning ControlPanelGRC® software suite and ServiceNow, the industry’s ITSM platform leader. The integration automates the processing of routine and repeated SAP change management requests, including transport requests, access requests and password resets. Existing customers running SAP on Symmetry’s global cloud platform can access these capabilities through Service Connect, the company’s ServiceNow-powered portal.
Due to the scope and complexity of their SAP environments, enterprise SAP administrators typically deal with numerous routine change management requests every day, such as onboarding a new employee, password resets for employees that cannot logon to the system or transports to roll out new system functionality. An enterprise SAP administrator is often required to put them through a predefined approval process that can take organizations days, and sometimes weeks, to fully process. Utilizing Symmetry’s ControlPanelGRC® software capabilities, these routine requests can now be handled instantly through the ServiceNow integration within Symmetry’s SAP cloud platform.
“For many enterprises, SAP is the engine running nearly all its operations, so it is critical that proper segregation of duties, access controls and compliance are enforced. However, given the scope and reach of SAP and the importance of access controls, even basic change management requests can get bogged down in a multi-step approval process,” said Scott Goolik, VP of Compliance and Security at Symmetry. “This new integration capability creates a single view for all SAP IT incidents and service requests, and offers our customers increased productivity and accuracy while streamlining internal processes. This ensures system requests are completed in a timely fashion and frees internal resources to work on more value-added activities.”
Symmetry’s ControlPanelGRC® software suite is dedicated to providing a comprehensive compliance automation solution for SAP environments – including SAP Fiori applications, SAP GUI transactions or both – that doesn’t involve a lengthy implementation time or complicated training program. In addition, Symmetry’s SAP security and controls consultants ensure that customers’ systems are managed according to industry standards, SAP best practices and auditor recommendations.
Additional content and resources available for the ControlPanelGRC® software suite include: